Terms & Conditions of Service

1.1. Basic & Labor-Only Plans: The "Basic Moving" and "Movers Only / Labor-Only" plans constitute strictly transportation and physical loading/unloading assistance. These economy tiers DO NOT include any cargo condition warranty or insurance protection. Services under these tiers are performed strictly at the Client's sole and exclusive risk.

1.2. Company Wrapping Requirement: IG MOVING LLC assumes zero liability for any item that has not been professionally protected, blanketed, and stretch-wrapped by our company crew using approved company materials.

1.3. Client Refusal of Wrapping: If the Client chooses not to purchase wrapping/protection services, declines protective materials, or directs our crew to move raw furniture, glass, or fragile items unwrapped, the Client acknowledges and agrees that they assume 100% financial and physical responsibility for any scratches, scuffs, structural loosening, dents, chips, or breakage that may occur during handling, loading, transit, or unloading.

2.1. Contents of Boxes (PBO): The Company is 100% exempt from liability for the contents of any boxes, totes, containers, bags, or suitcases packed by the Client or any third party ("Packed By Owner" / PBO). The Company is only accountable if a box shows catastrophic external physical crushing directly caused by gross negligence of our crew while in our immediate custody.

2.2. Glass, Marble, Stone & Ceramics: Glass tabletops, mirrors, granite, marble slabs, ceramic items, chandeliers, and television screens require specialized crate or custom multi-layer protective preparation. Moving unwrapped glass or stone surfaces carries an inherent risk of thermal shock or flex cracking; transport of such unwrapped items is executed entirely at the Client's risk.

2.3. Furniture Not Emptied (Weight Damage): The Client MUST completely empty all dressers, armoires, desks, filing cabinets, and nightstands prior to the crew's arrival. Moving furniture filled with clothes, books, files, or heavy personal effects causes severe structural distortion, joint separation, and leg shearing during transit. IG MOVING LLC disclaims all liability for structural or cosmetic damage resulting from shifting internal weight.

3.1. Material Weakness: Engineered wood, particle board, compressed sawdust, MDF, and flat-pack furniture (such as IKEA, Target, Wayfair, or Amazon kits) are manufactured for stationary, one-time assembly using cam locks, wooden dowels, and pressure adhesives.

3.2. Total Exemption: These materials degrade inherently when moved, loaded, or subjected to vibration. IG MOVING LLC shall NOT be liable under any circumstance for cracked panels, loosened dowels, sheared screw joints, peeling veneer, or frame sagging resulting from the movement or reassembly of engineered wood furniture.

4.1. Disassembly Requirement: Beds, large dining tables, sectional sofas, oversized armoires, and fitness equipment must be disassembled prior to the move by the Client, or will be disassembled by IG MOVING LLC crew during billable service hours.

4.2. Forced Maneuvers & Narrow Clearances: If an item exceeds the safe dimensions of a stairwell, doorway, balcony, or hallway, the crew may advise that it cannot be moved safely without risk. If the Client nevertheless requests or insists that the crew force the item through tight clearances or over railings, the Client assumes 100% liability for any resulting property damage (including gouges, scratches, paint chips on drywall, door frames, flooring, railings) as well as any damage to the item itself.

5.1. Statutory Florida Standard: Under Florida Law (Chapter 507, Florida Statutes), unless the Client has declared an elevated value and purchased third-party comprehensive transit insurance in advance, the Company’s maximum legal liability for loss or damage is strictly limited to sixty cents ($0.60) per pound per article, and solely in instances of proven gross negligence.

5.2. No Full Replacement Insurance: Standard moving rates DO NOT include full replacement value insurance. Clients wishing to protect high-value heirlooms, art, or designer furniture must secure independent transit insurance prior to move day.

5.3. Depreciation: In any evaluated claim, settlement shall never exceed the depreciated actual cash value (ACV) of the item or the statutory limit of $0.60/lb, whichever is lower. Pairs, sets, or suites: liability is limited strictly to the individual damaged piece, not the complete set.

6.1. COI Is Not Complimentary: A standard Certificate of Insurance (COI) issued to building management carries a mandatory base administrative processing fee as indicated at the time of quotation or booking.

6.2. Endorsements & Additional Insured: If building management requires custom clauses, such as Additional Insured entities, Waiver of Subrogation, or Primary & Non-Contributory wording, an additional fee is charged per requested entity or endorsement.

6.3. Strict 72-Hour Advance Notice: Insurance carriers require up to three (3) full business days (72 hours) to issue and certify policy endorsements. All COI requests, along with the building’s exact sample COI template and guidelines, MUST be submitted to IG MOVING LLC at least 72 business hours before the service date.

6.4. Access Delays & Standby Rates: If a building denies access or elevators are withheld on move day due to the Client’s failure to request the COI with 72 hours' advance notice, any idle time or delay is fully billable to the Client at our standard hourly rates.

7.1. Valuables Moved Exclusively by Client: The Client is strictly required to personally transport: cash, currency, coin collections, bearer bonds, bank checks, stock certificates, deeds, passports, legal identity documents, fine jewelry, precious gems, high-end watches, family heirlooms of sentimental value, and prescription medications. The Company accepts NO custody, bailment, or liability for these items under any scenario.

7.2. Hazardous & Perishable Goods: We will NOT transport flammables, propane tanks, aerosol cans, fireworks, ammunition, firearms, motorized vehicles with fuel, acid, paint, chemicals, live animals, plants, or perishable refrigerated/frozen food items.

8.1. End-of-Job Walkthrough: The Client (or an authorized adult representative) MUST be physically present throughout the service and MUST conduct a comprehensive final walkthrough of the origin property, destination property, and cargo truck interior alongside the crew leader before departure.

8.2. Waiver of Unnoted Claims: By signing the Service Order / Bill of Lading or remitting payment, the Client officially acknowledges that all items were delivered in good condition, no belongings were left behind in the truck, and property premises (walls, elevators, floors) were left free of damage. Any damage or discrepancy NOT noted in writing on the Service Order at completion is permanently and irrevocably waived.

9.1. Immediate Settlement: The full remaining balance is strictly due and payable immediately upon completion of services, prior to the crew leaving the destination premises. Acceptable methods include Zelle (to igmovingllc@gmail.com), wire transfer, or credit card (+6% processing fee).

9.2. No Withholding / Deductions: Under Florida Law, moving fees and labor charges are separate from cargo insurance claims. The Client SHALL NOT withhold, deduct, or offset any portion of the invoice due to alleged damages, delays, or disputes. All damage claims must follow the formal claims procedure and are evaluated independently by our claims department.

9.3. Late Fees & Collections: Unpaid balances past forty-eight (48) hours accrue late interest at the rate of 1.5% per month (18% per annum) or the maximum allowable by Florida law. The Client agrees to pay all collection agency fees, court costs, and reasonable attorney fees incurred in collecting delinquent funds.

9.4. Fraudulent Chargebacks: Initiating an unsubstantiated credit card chargeback or stop-payment after services have been rendered constitutes a material breach of contract and will be prosecuted to the fullest extent under Florida civil fraud statutes.

10.1. Florida Jurisdiction: This Agreement and any disputes arising from services performed shall be governed by, interpreted, and enforced in accordance with the substantive laws of the State of Florida.

10.2. Exclusive Venue: Both parties consent to the exclusive venue and personal jurisdiction of the state courts located in Miami-Dade County, Florida.

10.3. Severability: If any provision of these Terms is found to be void, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and all remaining provisions shall continue in full legal force and effect.

11.1. 24-Hour Notice: Cancellations or reschedule requests must be submitted in writing at least 24 hours prior to the scheduled start window.

11.2. Late Cancellation Fee: Cancellations made less than 24 hours before the service date result in forfeiture of the initial deposit or a cancellation fee equal to 50% of the total estimated job cost to compensate for dedicated labor, fuel routing, and lost fleet scheduling.

12.1. Commercial Entities: For verified business partners, designers, corporate accounts, and third-party logistics brokers, services are rendered under negotiated master service agreements (MSAs) or prevailing wholesale labor rates. Net payment terms apply only upon prior written credit approval.

12.2. Non-Solicitation of Personnel: Corporate clients agree not to solicit, recruit, employ, or contract with any mover, driver, helper, or contractor introduced through IG MOVING LLC for twelve (12) months following the completion of services. Liquidated damages for breach equal $10,000 per solicited individual.